How to Manage or Cancel Your Subscription
Billing for Mapimator is handled securely by Paddle, our payment provider. From the billing portal you can update your payment method, download invoices, change plans, or cancel your subscription. No email or support ticket is required.
2 min read · Updated October 13, 2026
What you'll learn
- Open your Account page from the Studio
- Access the Paddle billing portal
- Update payment details and download invoices
- Cancel your subscription and understand what happens next
Step-by-step guide
- 1
Open your Account page
In the Studio at mapimator.com/studio, click your avatar in the top-right corner of the header and select Account from the menu. You can also go directly to mapimator.com/account.
- 2
Open the billing portal
On the Account page, click the Manage subscription link at the bottom of the page. This opens your secure Paddle billing portal in the same tab. The link is only visible on paid plans.
- 3
Update payment details or download invoices
In the portal you can change your card or PayPal details, view your payment history, and download PDF invoices and receipts for every past payment.
- 4
Cancel your subscription (optional)
To cancel, select your subscription in the portal and choose Cancel subscription. Confirm the cancellation on the following screen. You will receive a confirmation email from Paddle, and we may also send a short email asking why you cancelled.
- 5
Keep access until the end of your billing period
Cancelling stops future charges but does not end access immediately. Your plan stays active until the date you have already paid through. After that, your account moves to the Free plan (3 projects, 1 export a month at 480p with a mapimator.com watermark) and your existing projects remain saved. While you have 3 or more projects you cannot create new ones until you delete some or resubscribe.
Interactive walkthrough coming soon
A visual step-by-step guide with annotated screenshots will be available here. In the meantime, follow the written steps above or watch the video tutorials.
Watch video tutorials →Pro tips
- Cancelling does not delete your projects. They stay in your account and are fully editable again if you resubscribe later. Your AI Director credits end with the plan.
- To move between Pro and Agency, or between monthly and yearly billing, use Manage subscription rather than cancelling and starting again.
- If a renewal payment fails, update your payment method in the portal right away, because the account can move to the Free plan until payment goes through. For refunds, read mapimator.com/refund-policy: a refund may be available if you cancel within 14 days of your first charge, and requests go to billing@mapimator.com within 7 days of cancelling.